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-packaging-

We will package your orders in the most economical way to reduce waste.  Please contact us if you would like each product packaged individually and gift wrapped.

 

-Shipping-

After purchasing an item from our shop, if it’s in stock, we will package and ship it in 2-3 business days.  If it’s not in stock, we will contact you, then it will take 4-6 weeks for production.  We ship from Monday to Friday.  We use USPS Priority shipping for all -domestic and First Class or Priority shipping for international orders.  Shipping time usually takes 1-3 business days domestic or 7-21 business days international.  Once we ship, we will send a shipping confirmation with tracking if applicable.  After the item is shipped we are not responsible for any delays, lost package, missed deliveries or undeliverable addresses.

 

-We currently ship to the following countries-

 (We are not responsible for any additional custom fees, duties, import tax or other applicable fees you may incur.) 

United States

Japan

Singapore

South Korea

Taiwan

Australia

New Zealand (Auckland)

Canada

Thailand

Netherlands

・Mexico

 

 

-Free shipping on all orders over $200 in the United States.

 

-International Shipping with Insurance-

 

purchase amount shipping fee
$0-$9 free (no insurance)
$10–$149 $20
$150–$399 $27
$400–$999 $45
$1,000–$1,999 $55
$2,000–$2,999 $65
$3,000–$3,999 $75
$4,000–$9,999 $85

 

 

 

-Warranty-

For all purchases from Serenity Jewelry LA will come with a 7 day warranty for normal wear. Customer must contact us within 7 days of receiving the product for any repairs from normal wear. If damage was intentional or any parts are missing then the warranty is excluded. Customer will need to send back the product as well as pay for all shipping fees. Once we receive the repair, we will contact the customer for an estimated repair time. Normally most repairs can be done in 2-3 business days. Once finished we will contact the customer and ship it back. Normal domestic shipping takes 2-3 business days and international will take 6-10 business days. We are not responsible for any lost or damaged packages if it’s not insured.

 

-Returns or Exchanges-

All sales are final including custom orders.  There will be no refund or exchanges. 

 

-Address-

Serenity Jewelry LA

637 S. Hill St. Booth B-8

Los Angeles, CA 90014

 

Let us know if you have any question.

 

 

 

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