After purchasing an item from our shop, if it’s in stock, we will package and ship it in 2-3 business days. If it’s not in stock, we will contact you, then it will take 4-6 weeks for production. We ship from Monday to Friday. We use USPS Priority shipping for all -domestic and First Class or Priority shipping for international orders. Shipping time usually takes 1-3 business days domestic or 7-21 business days international. Once we ship, we will send a shipping confirmation with tracking if applicable. After the item is shipped we are not responsible for any delays, lost package, missed deliveries or undeliverable addresses.
For all purchases from Serenity Jewelry LA will come with a 7 day warranty for normal wear. Customer must contact us within 7 days of receiving the product for any repairs from normal wear. If damage was intentional or any parts are missing then the warranty is excluded. Customer will need to send back the product as well as pay for all shipping fees. Once we receive the repair, we will contact the customer for an estimated repair time. Normally most repairs can be done in 2-3 business days. Once finished we will contact the customer and ship it back. Normal domestic shipping takes 2-3 business days and international will take 6-10 business days. We are not responsible for any lost or damaged packages if it’s not insured.
Serenity Jewelry LA
637 S. Hill St. Booth B-8
Los Angeles, CA 90014
Let us know if you have any question.